Here you'll find answers to some frequently asked questions. If you can't find the information you need, e-mail us at support@isoph.com. We'll respond as quickly as possible.

• What type of computer do I need to access the courses online?
• Is high-speed Internet access a requirement?
• Do I need special software or plug-ins?
• What if I stop in the middle of a course and want to pick back up in the same place later?
• I'm new to e-learning. Is there anything special I should know?
• I still have other questions. How do I ask them?

What type of computer do I need to access the courses online?

Courses are designed to run on just about any computer with a Web-browser, but we make the following recommendations to help ensure the best possible experience:

• Processor minimum: 66MHz 486 with at least 8MB RAM (16MB recommended)
• Monitor: 640 x 480 256-color video (800 x 600 recommended)
• Operating system: Windows 95, 98, NT, and 2000. Windows 95 or higher is recommended for students and administrators. (Windows 3.1 can be used to view the courses but is not recommended or supported by Isoph.)
• Browser: Netscape Navigator 4.0 or Internet Explorer 4.0 browser or higher

Is high-speed Internet access a requirement?

No. Our courses are designed to be fully accessible over dial-up connections with speeds as low as 28.8k.

Do I need special software or plug-ins?

All you need is Netscape Navigator 4.0 or Internet Explorer 4.0 browser or higher.

Isoph courses are developed in HTML format, meaning they are built to run on the Web. JavaScript is incorporated into certain course elements, such as the sign-on page, completion certificates, the navigate button, and the pop-up master topics/index window. Each page is a separate file, only slightly larger than an average e-mail, to ensure a fast response. Our efficient design means you eliminate the need to download course modules or to install a proprietary player.

No downloading of special software or proprietary players or courses is required. An Authorware Web Player version 4.0.3F1 (previously known as Shockwave) plug-in is used for course simulations, but is not required to take a course. It can easily be downloaded and installed from the Isoph Web site the first time you take a course by following the instructions on the Web page.

What if I stop in the middle of a course and want to pick back up in the same place later?

No problem. The Isoph learning management system saves your place for you through a special tracking system. The next time you log into the course, you will be able to continue from exactly where you left off. You can also use the "navigate" function to access the index and topics menus for the course.

I'm new to e-learning. Is there anything special I should know?

If you are comfortable with surfing the Web and are ready to learn new things, then you know just about all you need to. If you want more background on e-learning in general and how you might best approach your learning experience, we recommend you read the Isoph E-learning Primer* before beginning your first course.
* This file is a pdf (468 KB) and requires Adobe Acrobat Reader, which you can download for free at www.adobe.com.

I still have other questions. How do I ask them?

Just e-mail them to us at support@isoph.com, and we'll respond as soon as possible.